STORE POLICY
CUSTOMER CARE
At Enliven, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges within 1 days of delivery. Items must be unused and in their original packaging. Cost of return will be taken care by you and once we receive the tem in our wearhouse, your product cost will be refunded to you in 24 hours. Please contact our customer service team to initiate a return or exchange and we will guide you through the process.
PRIVACY & SAFETY
At Enliven, we take your privacy and safety seriously. We use industry-standard encryption to protect your personal information and we do not share your data with third parties without your consent. Any information we collect is used solely to process your order and improve your shopping experience. We may contact you after your purchase is complete to provide updates on your order or to offer promotions or discounts. If you do not wish to receive these communications, you can opt-out at any time by contacting our customer care team. Thank you for trusting us with your personal information. We appreciate your business!
This Privacy Policy describes how to collect, use, and disclose your Personal Information when you visit or make purchases from www.enlivenstore.com from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint. Please contact us by e-mail at designs@100milliondesigns.com
Collecting Personal Information
When you visit the site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
-
Why we collect this information: To load the site accurately for you and to perform analytics on site usage to optimize our Site.
-
Where do we collect this information: Collected automatically when you access our site using cookies, log files, tags, or pixels etc.
-
Disclosure for a business purpose: shared with our processor Wix, Meta & Google
-
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
-
Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
-
Source of collection: Collected from you.
-
Disclosure for a business purpose: shared with our processor Wix, Delivery Partners and Payment Portals
-
Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, Paypal etc.), email address, and phone number.
-
​
Minors
The site is not intended for individuals under the age of 18 years. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with personal Information, please contact us at designs@100milliondesigns.com with a request for deletion of any such information.
Sharing Personal Information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
Using Personal Information
We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
-
Your consent
-
The performance of the contract between you and the Site
-
Compliance with our legal obligations
-
To protect your vital interests
-
To perform a task carried out in the public interest
-
For our legitimate interests, which do not override your fundamental rights and freedoms.
​
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Our processor Wix uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
-
Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
-
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitors.
Why do we use cookies?
-
to optimize your experience on our Site and to provide our services.
-
Cookies Necessary for the Functioning of the Store
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools'' or “Preferences'' menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” section.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. The jurisdiction for all legal complaints and appeals will be at Noida Court Only.
​
WHOLESALE INQUIRIES
​Enliven offers a wide range of unique and stylish home decor products that are sure to delight your customers. If you're interested in selling our products in your store or online shop, please contact us to learn more about our wholesale program.We offer competitive pricing and flexible ordering options to make it easy for you to stock and sell our products. We also provide marketing materials and support to help you promote our brand and products to your customers.Thank you for your interest in Enliven. We look forward to working with you!
TERMS AND CONDITIONS
Before using www.enlivenstore.com, the user must accept the terms and conditions outlined below.
By accessing the site on any device, including mobile and computer terminals, the user accepts these terms and agrees that Enliven Store (owned by 100 Million Designs) can modify them at any time without prior notice. Users must agree to abide by the modified terms and should check the page periodically for updates.
DESCRIPTION OF SERVICE
Enliven Sotre is a home decor brand that designs products and sells them under the brand name "Enliven" on this site and other E-commerce platforms.
USAGE RESTRICTIONS
All content on the Enliven website, including visuals, text, and video clips, is protected by copyright or other intellectual property rights. The content is for personal and non-commercial use only.
NOTICE
Enliven (C/O 100 Million Designs) may contact or provide customers with service-related and promotional notices via different means such as postal mail, electronic mail, general site notifications, etc. using the contact information provided by the user.
PRICING POLICY
Our pricing policy aims to provide customers with quality products at reasonable prices. While every effort is made to display the products accurately. Colour variations may occur.
SITE USE
Customers may not access or use the Enliven Store website for illegal or unauthorised purposes. They must ensure that no comments or user submissions to the Enliven Store website violate any third party's rights, including copyright, trademark, privacy, or personal rights. The customer is solely responsible for the content of any comments made to the site.
INDEMNITY
Customers agree to indemnify and hold Enliven Store (C/O 100 Million Designs) harmless from any claims, losses, expenses, damages, and costs resulting from any violation of these terms of service or any activity related to their account.
Additionally, you agree to not hold our website and its affiliates and/or the parent company with the trade name 100 Million Designs and legal name as Rachita Shahi Choudhary registered at T4, 819, Assotech Business Cresterra, Sector 135, Noida, responsible or reprehensible for any claim, demand, suit, including attorney's fees, made by another third party about or arising from the use of our service, your breach or violation of these Terms and Conditions, the violation by you of the rights of any third party, or any other personal act of omission committed by you.
THIRD PARTY LINKS
Third-party links may be used to improve the site, and while we may use and promote services provided by outside third parties, we do not control these services and are not liable or responsible for them.
The protection of your privacy and personal information is of great importance to us. We ensure that we do not share or sell your personal information to any third-party. Additionally, we do not store your credit card information on our servers and all purchases are made through our secure payment gateway.
We collect personal information such as your name, email address, phone number, and shipping and billing address for the sole purpose of processing your order and providing updates and support.
We use non-personal information such as IP address, browser type, and operating system for analytics purposes. We also use cookies to provide a personalized user experience, but they do not store any personal information.
To specify: Information and use of information collected through the site:
EMAIL ADDRESS
Your email address will be used solely for processing and communicating information about your order with us, and we do not sell it to third parties. We are committed to preventing spam. We only send our newsletter to users who have subscribed, and you can opt out at any time.
PERSONAL INFORMATION
When you place an order or create an account with us, we gather personal information such as your name, email address, phone number, shipping and billing address. Please note that we never store your credit card details on our servers. We use your personal information to handle your order and provide updates and assistance regarding your purchase. Rest assured that we do not share your personal information with any third party.
COOKIES
We use cookies, as is the norm with most e-commerce websites. Our cookies do not retain any of your personal information. These only help us maintain items in your shopping cart and provide you with a tailored user experience. Occasionally, we may enlist specific third parties for analytical purposes.
SECURITY
We follow the highest security standards to safeguard your information, using both physical and electronic measures. To protect your privacy when placing an order, we utilize 128-bit Secure Socket Layer (SSL) technology, ensuring that your confidential information is encrypted and unreadable to anyone else.
PAYMENT
Neither the payment gateway nor the brand Enliven retains your card information on their servers. Your purchase transaction information is solely used to fulfill the purchase and is not stored after the completion of the transaction.
Our payment gateway conforms to the standards formed by major credit card brands such as Visa, MasterCard, American Express, and Discover. These standards are designed to ensure that credit card information is handled securely by our store and its service providers.
DISCLOSURE
If necessary by law or if there has been a breach of our Terms of Service, we may need to reveal your personal information to authorized officials, as per the need.
CHANGES TO THIS PRIVACY POLICY
Enliven Store (100 Million Designs) holds the right to change this privacy policy at any time, and it is recommended that you check it regularly. The updates and explanations will be effective immediately upon posting on the website. In case of critical or highly consequential modifications to this policy, we will inform you through this platform so that you are informed about the information we collect, how we use it, and the situations in which we may use and/or disclose it.
​